Free delivery in KL and Certains place in Selangors.
Welcome to our order delivery information page. We hope you find the information below helpful.
Please Note: We have extra charge for every orders above 20km deliveries.
If the delivery address is within 20km of our outlets, we can offer to deliver at specific times with Delivery Surcharge, within a varying margin of error depending on the fee. The usual fees are broken down as follows:
*The placed order will be delivered to the recipient between those hours but NOT at a specific time
Company reserve the right to reject an order if it is received too late or resources are unavailable at the time.
Express Delivery
We need time to arrange the flower and delivery, will arrange after payment. We will take 1-hour or 2 hours delivery time,after done the flower.
This 1-hour delivery time promise begins when the flower has been done, including reception of payment from sender. The promised coverage area is 20 km from our hubs (see addresses provided). If the distance is between 21 and 40 km, the delivery time extends to within 2 hours. Express Delivery service incurs an additional RM80.00.
These orders cannot be refunded, for what should be obvious reasons given the perishable and customised nature of our products:
◊ Change of recipient’s address received by us less than 24 hours before the delivery is due
◊ Incorrect or inaccurate entry of recipient’s address
◊ The order, or any part of it, is customised
◊ Late deliveries – where the Guaranteed Service option was not selected or recipient or not contactable . However, we may offer to compensate with store credit in such unfortunate situations.
PLEASE NOTE:
1)Contact us to place order if your order is Out of Zone.
2) Flower deliveries can be done on Mondays to Sundays.
3) We have extra charge for above 10km deliveries areas.
4) We are unable to accommodate requests for time specific deliveries for free deliveries to ensure fairness to all our customers and maintain efficiency in our operations. In case, you should pay for express delivery.
– Our riders will delivery hand-by hand to receiver. If rider unable contact to receiver, they will just leave it at the shipping address that you given to us.
5）Careful delivery route planning is what allows us to do that, and to be fair to all our customers. Because every customer is important to us, we are unable to provide 9AM-6PM Specific Hour Delivery, which requires chartering a vehicle and driver to have an order delivered separately from the others. Please be advised that according to the terms of the free delivery service we offer, the placed order will be delivered to the recipient between those hours but NOT at a specific time.
Outstation order Deliveries
For all Outstation Orders, you may need to order above RM200 budget.
Satisfaction Guarantee
Satisfying you and your recipient is our ultimate aim. We always strive to deliver fresh flowers at its best condition and on time.
Delivery of your order
We provide same day deliveries for orders confirmed before 4PM. Order placed from 4PM onwards are delivered the following day or any other day as selected by the customer on the cart page.
Customer’s telephone number
We use this information to contact customers in the event of problems with the order such as payment failures or delivery issues.
Recipient’s full name, contact, and address
We require this information in order to deliver the flowers you have ordered. It is vital that the recipient’s address and contact is accurate.
Free Delivery
KL & Certain Selangor areas 8:30AM-6PM.
Express Delivery
This 1-hour delivery time promise begins when the order has been finalised, including reception of payment from sender. The promised coverage area is 20 km from our hubs (see addresses provided). If the distance is between 21 and 40 km, the delivery time extends to within 2 hours. Express Delivery service incurs an additional RM80.00.
Important: Please take note that the products sold are NOT Refundable and Returnable once sold.
jalan wan malini 3,
Sri petaling 57000 Kuala Lumpur
